Booking your holiday

To provisionally book the holiday cottage please email or telephone us notifying us of the dates you wish to book. Following this a deposit or full payment, as appropriate, will be required within 7 days.  On receipt of this we will send you a confirmation email.

Deposit and final payment

A deposit of 20% is required for each week of a proposed booking. Any reservation is deemed provisional until this is received and may be varied or cancelled without prior notice. The balance is due 4 weeks before the first day of the planned holiday. No reminder will be issued and in the event that the balance payment does not reach us by the due date, we reserve the right to cancel and resell the property. If the booking is made less than 8 weeks before the start of the planned holiday, the full payment must be made and until it is made no booking confirmation will be issued. Payments may be made by bank transfer, PayPal or cheque .

Cancellation

If a booking is cancelled in writing more than 8 weeks before the holiday date, we will do our best to re-let and if successful, all monies paid less £30 for each week’s booking will be refunded. If unsuccessful, the amount paid is forfeited. If a booking is cancelled in writing less than 8 weeks before the holiday, the whole cost of the holiday is immediately payable. We will endeavour to re-sell the holiday. If successful, the holiday price you have paid will be refunded less a £50 administration fee to cover our time and expenses in processing the cancellation and re-sale. If unsuccessful, the full holiday price is forfeited.

Cancellation by the owner

If we have to cancel the booking of the specified property at any time after confirming a booking (e.g. because of fire at the property) or should the property be unavailable on the day that the holiday starts for reasons outside the owners control then a full refund of the amount paid by the client will be made. The client shall have no further claim against the owner.

Client’s responsibilities and obligations

The client (here meaning all of the persons over the age of 18 listed on the booking) agrees:

• to pay for any losses or damage to the property or contents (including the soiling of carpets and soft furnishings) however caused (reasonable wear and tear excluded)
• to pay for the cost of replacing and fitting new locks should the keys be lost or not returned on the agreed day of departing the property
• to take good care of the property and leave it in a clean and tidy condition on departure
• to permit the owner reasonable access to the property
• not to part with possession of the property or share it except with the other members of the party listed on the booking form
• under no account can the prescribed number of persons per property be exceeded.

We reserve the right to decline bookings of single sex groups i.e. hen/stag parties where deemed appropriate and requests full details of such parties in writing. The client should let us know of any special requirements at time of booking.

If you have any medical problem or disability that may affect your holiday, please tell us before confirming your holiday and follow up with written details. If we feel unable to properly accommodate the particular needs of the person concerned we reserve the right to cancel the booking.

Duration and times of letting

The holiday accommodation is available from 3.30pm on the first day of the letting and the client must vacate by 10.30am on their departure day, unless otherwise agreed with the owner.

Complaints

Any complaints should be directed to the owner to put matters right straight away.

Pets

Dogs are permitted when included on the booking. They are expected to be well behaved and are not permitted upstairs or on the furniture..

Data protection

The owner of the property will be supplied with the booking details, address and contact number of the client.

Liability and property descriptions

Where any information either on any leaflets or on the website refers to matters beyond the accommodation property e.g. local facilities, the owners do not guarantee their continued existence or the accuracy of any of the details about them contained in the brochure or website.

Breach of contract

If there shall be a breach of any of these conditions on the part of the client or any member of the party the owner reserves the right to re-enter the property and terminate the holiday letting without prejudice to the other rights and remedies of the owner. The validity, construction and performance of this contract shall be governed by English law and the client hereby submits to the exclusive jurisdiction of the English Courts.